ClubSentinel Help Centre

How can we help you?

Quick guides for every module. Select a module below or from the sidebar to see step-by-step instructions.

Incidents

Full guide

Record accidents, near misses and anything else that goes wrong at the club. Everyone in the club can report an incident, by typing or by voice. After you save, an AI check reads the incident. It suggests a severity, says whether it may need reporting to the HSE, and suggests what to do next. It can also raise maintenance jobs and COSHH register entries for you.

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RIDDOR log

Full guide

The RIDDOR log is your record of each report you make to the Health and Safety Executive (HSE). It is for club admins. When an incident is marked reportable, an entry is added to the log for you. You choose the category, then record when and how you reported it.

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Scheduled Checks

Full guide

Scheduled Checks lists the regular safety checks your club needs, with the date each one is next due. It covers fire alarms, extinguishers, fire doors and emergency lights, and also gas safety, portable equipment, legionella, lifting equipment, electrical installation and the chemical store. Find it in the menu under Operations, below Inspections.

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Safeguarding

Full guide

Safeguarding holds your DBS records and the club's safeguarding concerns. It is for club admins only. Staff cannot open it, and they see no safeguarding records anywhere else in the app, including the dashboard and the AI Assistant.

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AI Assistant

Full guide

The AI Assistant answers questions about your club's records in plain English. It can look up overdue items, incidents, inspections, training, documents, assets, maintenance and the COSHH register, and it can search the web for safety data sheets. It can also do a few jobs for you, but only after you press Confirm.

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Compliance Register

Full guide

The Compliance Register is a list of the legal and other requirements your club must meet, such as a fire risk assessment or food hygiene rules. For each one you record the law it comes from, who is responsible, how often it is reviewed, its status and where the evidence is kept. It does not count towards your Records Score.

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Maintenance

Full guide

Log and track maintenance jobs: planned servicing, repairs, contractor visits and anything that needs fixing. Each job has a type, a priority, a status and dates, and can hold the contractor, cost, invoice reference and a photo. Some jobs are created for you when an incident, inspection, failed check or toolbox talk finds a problem.

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Inspections

Full guide

Record inspections of equipment, areas and buildings. Each inspection has a type, an inspector, a date, a result, findings and the date the next one is due. Log one at a time, the same inspection across many assets at once, or a walk round by voice. The regular fire and statutory checks have their own page, Scheduled Checks.

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Understanding Your Records Score

Full guide

Your Records Score is a number from 0 to 100 on the dashboard. It shows how up to date the records you keep in ClubSentinel are, across eleven areas, each with its own weight. An area with no records scores 0 and still counts, unless an admin marks it not applicable.

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Documents

Full guide

Keep your policies, procedures, risk assessments and other documents in one place, each with a review date. When you upload a PDF, the AI reads it and fills in the details for you. New documents start as Draft. Anyone can submit one for review, and an admin approves it to make it Current.

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Audits

Full guide

Run a structured health and safety audit of the club against one of your audit templates. ClubSentinel scores each section as you answer, and when you finish it turns every failed answer into an action plan. Audits are for club admins.

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Training

Full guide

Keep a record of every training course your staff have done, with the date and when it expires. Upload a certificate and the AI fills in the record for you. Each record's status is worked out from its expiry date, so you can see what is current, expiring soon or expired.

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Dashboard

Full guide

The Dashboard is the first page you see. It shows your Records Score, what needs attention today, what is due over the next 90 days and quick ways to log something new.

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COSHH Register

Full guide

The COSHH Register lists every hazardous substance your club uses: greenkeeping chemicals, cleaning products, fuel and anything else with a safety data sheet (SDS). Each entry holds the hazards, the PPE needed, exposure controls, first aid, spillage steps and the SDS review date. The AI can read an SDS or a product label and fill in the entry for you.

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Assets

Full guide

The Asset Register lists your club's equipment, machinery and buildings, from mowers and buggies to fire extinguishers. Each asset has a category, location, status and the date of its next inspection, and a QR label you can stick on it.

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Greens Report

Full guide

The Greens Report turns short voice notes about the course into a monthly report for your club secretary. Anyone can record notes during the month. When you are ready, the AI writes them up as a report, you check it, and it is emailed to the secretary.

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Safe Working

Full guide

Safe Working holds three records: permits to work for high-risk jobs, method statements that set out how a task is done safely, and toolbox talks, the short safety briefings you give staff. Open each one from its card on the Safe Working page.

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Audit Templates

Full guide

An audit template is the list of sections and questions you work through when you run an audit. Your club can use the ready-made templates marked "Platform" and make its own. Templates are for club admins. Find them in the menu under Audits.

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Reports

Full guide

Reports turns your records into print-ready reports for committee meetings, insurers, auditors and inspectors. Each report uses your records as they are at that moment. Find it in the menu under Records.

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Users

Full guide

Users is where club admins add the people who use ClubSentinel, choose whether each is an Administrator or Staff, and switch logins off. Find it in the menu under Admin. Staff cannot open it.

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Settings

Full guide

Settings holds your club's details, your own account and password, and your notification choices. Admins also see the Subscription, Activity Log and Data Management tabs. Find it in the menu under Admin.

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Voice capture

Full guide

In several parts of ClubSentinel you can speak instead of type. You talk, the AI turns what you said into the form, and you check it before it is saved. It works in Chrome and Edge. Your speech is turned into text by the browser, and no sound recording is kept.

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QR scanner

Full guide

Each asset has a QR label. Scan it to open the asset straight away, out on the course or in the workshop. You can scan from inside ClubSentinel or with your phone's own camera.

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