Safeguarding
Manage safeguarding concerns, DBS check records, and staff and volunteer suitability information in one secure location. The module tracks open concern investigations, referral decisions, and case outcomes — and sends alerts when DBS checks approach their renewal date.
Common actions
- 1
Log a safeguarding concern: tap "+ New Concern" and record the concern type, the person involved, the date, a description of the concern, and who raised it. All entries are date-stamped and restricted to admin roles.
- 2
Update the investigation status: as the concern is investigated, open the record and update the status (Open / Under Investigation / Referred / Closed) and add investigation notes at each stage.
- 3
Record a referral: if the concern is referred to the Local Authority Designated Officer (LADO) or another agency, record the referral date, the body referred to, and the reference number.
- 4
Close a concern: once the investigation is complete, update the outcome notes and change the status to Closed. A reason for closure is required — the record is retained permanently.
- 5
Manage DBS records: use the DBS section to log each staff member's and volunteer's DBS check — check level (Basic / Standard / Enhanced), certificate number, issue date, and renewal date. ClubSentinel alerts you when a renewal is due.
- 6
Filter open concerns: use the Status filter to show only Open or Under Investigation concerns so nothing is missed.
💡 Tip
Never delete a safeguarding concern record — even if the concern turns out to be unfounded. England Golf's safeguarding framework expects a complete record of all concerns raised, how they were investigated, and what the outcome was. A thorough closed record demonstrates a robust safeguarding culture.